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With SimplifyScan all your documents can be digitalized fast and easy as searchable files. Below are the ways we are here to support and assist you.

Nuance discovered that a third party component of SimplifyScan expired and results in a critical error where files are not being processed after July 31, 2011. There is no indication at either the device or administration UI that the software has stopped working. 

This issue impacts SimplifyScan build numbers and  

For additional information, including how to obtain hot fixes, please go to:

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Search the Entire Knowledgebase for More Articles, including User Guides and Product Information.

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Customer Support Portal

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SimplifyScan Website

Visit our product website.   Here support activation icon

A simple, anonymous, secure process to ensure you received fully-functional software.   Here support download icon

Software updates, drivers, service packs and patches (valid contract needed for downloads)   Here

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Hardware Compatibility

Click for the latest list of devices that have been certified to work with your Nuance product.   Here

Telephone Support

Technical Support

781-565-4045 option 2

For help configuring or problems encountered using your Nuance Desktop Product, call to speak with a Technical Support advisor. Account creation and product registration are required for Technical Support.

Speed Up Support Calls by Creating an Account and Registering Your Product Before Calling.

US Hours: Monday-Friday, 9am to 6pm (EST/EDT)
Phone: 781-565-4045 option 2

EMEA Hours: Monday-Friday, 8:30-5:30 (CET/CEST)
Phone: Netherlands +31 (0) 33 711 0655, United Kingdom +44 (0) 208 734 3670


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