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Smart Office Scan

Capture and store documents in the applications you use, directly from your HP multifunction device.  Below are the ways we are here to support and assist you.

Nuance discovered that a third party component of SmartOfficeScan expired and results in a critical error where files are not being processed after July 31, 2011. There is no indication at either the device or administration UI that the software has stopped working. 

This issue impacts SmartOfficeScan build numbers and  

For additional information, including how to obtain hot fixes, please go to:

Top 5 Knowledgebase Articles

1449 How to receive X-Solutions licenses after installing software.
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1497 Migrating a license to a new server.
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1433 X-Solutions Error: Access to the path is denied.
Search the entire Knowledgebase for more articles, including user guides and product information.

Customer Login

Customer Support Portal

Log in here
Smart Office Scan Website

Visit our product website.   Here support activation icon
Registration & Activation

A simple, anonymous, secure process to ensure you received fully-functional software.   Here support download icon

Software updates, drivers, service packs and patches (valid support contract required).   Here

Hardware Compatibility icon
Hardware Compatibility

Check here for the latest list of certified devices that work with your Nuance product.   Here

Telephone Support

Technical support

781-565-4045 option 2

For help configuring or problems encountered using your Nuance Desktop Product, call to speak with a Technical Support advisor. Account creation and product registration are required for Technical Support.

Speed up support calls by creating an account and registering your product before calling.

US Hours: Monday-Friday, 9am to 6pm (EST/EDT)
US Phone: 781-565-4045 option 2

EMEA Hours: Monday-Friday, 8:30-5:30 (CET/CEST)
EMEA Phone: Netherlands +31 (0) 33 711 0655, United Kingdom +44 (0) 208 734 3670

Smart Office Scan

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