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Utilice las herramientas de búsqueda de abajo para encontrar los estudios de caso, documentos técnicos, demostraciones y otros recursos que demuestran cómo Nuance ayudan a solucionar problemas de servicio al cliente.


Estudio de caso
Estudio de caso

Learn how Aeroflot, the leading Russian airline, replaced their touchtone IVR with a natural language Call Steering solution and speech tasks for pre-booking information

Estudio de caso
Estudio de caso

Get an inside look at how Nuance’s Voice biometric solutions enable cost-effective, multi-factor authentication solutions for one of Israel’s largest contact centers

Estudio de caso
Estudio de caso

Barclays Wealth and Investment Management is using Nuance text-independent FreeSpeech in their call center to offer high-net-worth clients exceptional level of service with fast and friendly authentication

Estudio de caso
Estudio de caso

This case study explains why Kaspersky launched Lena, a virtual assistant on the Web for their German market, followed by Sasha for the US and Canadian markets. The solution provides both customers service and sales support.

Estudio de caso
Estudio de caso

Using Nina Web virtual assistant technology reduces call center inquiries and emails by 22 percent and increases sales order value.

Estudio de caso
Estudio de caso

Learn about how TalkTalk reduces call centre costs dramatically with Nuance.

Estudio de caso
Estudio de caso

Learn about how Telefonica sets the standard for applying technological innovation to improve call center services with Nuance.

Estudio de caso
Estudio de caso

Read how customers of the mobile service provider enjoy dramatically reduced access authentication time

Estudio de caso
Estudio de caso

Turkcell Global Bilgi, which handles over 350 thousand calls a day, had a touchtone IVR. Customers were losing their way in the menus and pressing keys haphazardly to reach a CSR. As a result, customers were being transferred to the wrong agent skill group, increasing service operations costs.

Estudio de caso
Estudio de caso

Read how the airline reached new heights in customer service with a fast, personalised self-service IVR system powered by Nuance.

Demostración
Demostración

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